Frequently Asked Questions

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Create Ad(s)

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Get Started

What is a Newspaper Ad?

The Newspaper Ad is a classified ad that runs in your local newspaper. It normally contains text but may contain an Attention Getter based upon your newspaper's package types. Newspaper's generally list the ad under a classified heading.

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What is an Online Ad?

The Online Ad is an electronic for-rent advertisement that runs on the newspaper website. Your online ad can have a photo and significantly more text than print ads.

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What can I do to make my property more appealing to renters?

  1. It is important to have up to date photos that show off the best features of your apartment/condo/home in order to draw in site visitors and potential renters. Ads that have photos are viewed twice as much as those without.
  2. Also add a detailed description of your property to emphasize those features.

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Create Ad(s)

How long will it take to create my ad?

The time it takes to create your ad depends upon a few variables. The package you've selected, your internet connection speed, the number of photos you add, and the information you add to each step could potentially increase or decrease the amount of time it takes to place your ads.

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How many ad packages can I create?

You may create and purchase as many ad packages as you like. Once you reach the final page when placing an ad, you'll be given the option of creating a new ad package.

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How will the renters contact me?

That is up to you. You'll have the option of adding a phone number and an email address so that renters can contact you on your terms. Also, see How Do I Protect My Identity When Providing Contact Information.
We do recommend offering the best way of contacting you in your ad. For instance if you can't take phone calls during the day, note this in your ad and that calling in the evening is best.

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How do I protect my identity when providing contact information?

Although you must provide some contact information so that renters can reach you, the contact information you provide is your choice. Consider using only your first name in the ads or possibly a common nickname. For a telephone number, consider using a cellular phone or a voicemail service instead of your home number. You may also decide to create an email address specifically for use with the ad at one of the many free email web sites.

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Can I advertise more than one property with the same ad?

You may advertise one property per ad. Additional properties require separate ads.

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How long will the ads run?

The ads will run for the time stated in the package you select.

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What types of digital photos can I add?

You may add .bmp, .jpeg, .jpg, and .tiff images. Photos must be of the property described in the ad and must be available to upload into your Ads from your computer or digital camera.

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I clicked on the "Click to Add Photos" link but nothing happened, why?

The Add Photos page is a popup page and popup blocker software might prevent the page from appearing. Please temporarily turn off any popup blocker software while creating your ads.

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I clicked on a "Preview Ad" link but nothing happened, why?

The Preview Ad pages are popup pages and popup blocker software might prevent the page from appearing. Please temporarily turn off any popup blocker software while creating your ads.

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What is a primary photo?

If your package allows for several photos in the online ad, the primary photo is the first and largest one shown. By default, the first photo you upload becomes the primary photo. You may change the primary photo by selecting the radio button next to the photo you want to be the primary.

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What is an attention getter?

An Attention Getter is a device to highlight your ad to attract buyers' attention normally used in print ads. Attention Getters vary in style and design, but some common Attention Getters should advertise the strongest aspects of the property.

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What is a classified ad category?

Most newspapers run classified ads by major category and then by sub categories. Not all newspapers divide classified ads into the same categories.

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When I got to the Create Newspaper Ad page, some of the features I checked in the Property Information section didn't show in the text box, why?

Newspaper ads are limited by the number of lines or by the number of characters that will fit a specific amount of space. Therefore, the newspaper added the features you selected up to the limit of characters. You will be able to add the features you'd like to see in the ad if they didn't show up automatically, and edit out anything you don't want in the ad. Keep in mind that all features will be displayed in the online ad if you chose that package option.

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When I got to the Create Newspaper Ad page, some of the information I entered in the Property Description section didn't show in the text box, why?

Again, newspaper ads are limited by the number of lines or by the number of characters that will fit a specific amount of space. Therefore, the newspaper automatically added the features in the order they were checked up to the limit of characters. You will be able to add the features you'd like to see in the ad if they didn't show up automatically, and edit out anything you don't want in the ad.

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Is any information specific to the online ad?

The print ads can include any information you'd like to use for renting your property. However, the online ad provides greater space to list features and describe your property for rent. Therefore, the information you enter automatically populates your print ad and online ad differently. More of the information goes to the online ad. Don't worry though, you can always edit the non-required text in the print and online ads until you feel they're perfect.

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Manage Ad(s)

Can I extend the ads if my property doesn't rent right away?

Absolutely. Please contact your local newpaper's customer service department to renew your ad.

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How do I remove my ad once I rent my property?

Please contact your local newpaper's customer service department to cancel your ad.

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When will my ad be printed or displayed online?

The online ad will begin within 24 to 72 hours.

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How do I change my ad?

Please contact your local newspaper's customer service department to make any changes.

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Will I be able to edit my ads once I have placed them?

Please contact your local newspaper's customer service department to make any changes to your ads.

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Purchase Ad(s)

How do I obtain a refund?

Please contact your local newspaper's customer service department for any assistance with the billing of your ad.

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How do I pay for the ad?

You may pay for your ad package with a major credit card. No matter how many ad types are included in your package, you pay for them all at the same time.

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Do you store my credit card information?

No. We do not store credit card information.

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Is it safe to purchase with a credit card on the Internet

Yes. Our system uses secure encryption technology so online purchases are safe. For more information on our secure system, please visit the Verisign web site: http://www.verisign.com/

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